Safety is our top priority and a core principle guiding our operations. We take several measures to ensure our members feel safe both on our platform and during rentals. Read on to find out how GoMore creates a secure environment for car sharing.
The idea of renting out your own car to strangers is still quite new to many Finns. However, over the years, hundreds of thousands of privately-owned cars have already been rented via GoMore across Europe. With time, we’ve learned a lot about the safety aspects of car sharing.
In this blog post, we’ll walk you through our tried-and-tested practices regarding insurance, member verification, and the importance of user reviews. Plus, our expert shares their best tips for safe rentals!
Omocom Comprehensive Insurance for Every Rental via Our Trusted Partner
When our members follow the rental terms, all rentals made through GoMore are automatically covered by a group insurance policy provided by our trusted partner, Omocom. The insurance covers up to €100,000 per car listed on GoMore, offering car owners peace of mind regardless of their own car insurance coverage in case of damage during the rental.
The only requirement is that the car must have the mandatory Finnish traffic insurance (Liikennevakuutus) to meet Traficom’s regulations for road-registered vehicles.
“When our members follow the rental terms, all rentals made through GoMore are automatically insured through a group policy by our partner Omocom.”
Omocom’s insurance covers damage to the car body and windows and also provides protection in case of theft or vandalism. If the car breaks down on the road, roadside assistance is arranged through Falck Roadside Service.
Unlike many other rental companies, GoMore and Omocom cap the renter’s deductible at €750, with the option to reduce it to €250 for a small fee. We also skip the annoying pre-authorized deductible charges on your payment card.
We recommend all members read our full insurance terms here.
Strong Digital Identification, Risk Assessment, and Credit Check
To ensure a safe car sharing environment, we’ve put a lot of effort into verifying new renters. Our goal isn’t to make access to the platform difficult—but from experience, a thorough verification process greatly reduces risks and makes renting smoother for everyone.
Each new GoMore renter goes through a step-by-step verification process:
The new member logs in via, for example, Google or Facebook. You can browse cars right away!
The renter adds their phone number and receives a verification code via SMS from GoMore.
The renter verifies their identity using online banking credentials. This is securely handled by our partner Nets.
The renter enters their personal details (name, address, email, etc.) and uploads photos of their driver’s license and a same-day selfie.
GoMore receives the request and performs a manual risk assessment, including a credit check via our partner Bisnode.
If everything checks out, you’re approved and can start booking cars!
Got questions? Our friendly support team is here to help you with registration or anything else GoMore-related.
Reviews and Trust Between Members
Even though GoMore provides several safety measures, sharing economy platforms fundamentally rely on mutual trust. As a token of appreciation for that trust, members can leave a review of the other party after each rental. Good reviews help renters get faster approval and make owners with great feedback more appealing to potential renters.
In addition to the review system, GoMore actively monitors member feedback. If we detect any suspicious activity, we act immediately. We also regularly communicate rules and updates to keep our community informed and safe.
Don’t forget—leaving a positive review can brighten someone’s day and strengthen trust within the community. We encourage everyone to leave a review right after their rental, but it’s also possible to do so within 14 days after the rental ends.
If you love what we do, you can recommend GoMore to friends! Both of you will receive GoMore Points as a thank-you, which you can use for future rentals.
Secure Payment System and Digital Rental Agreement
Our secure payment system kicks in as soon as a renter requests a booking. Once the owner accepts the booking, the rental fee is reserved on the renter’s card. After the rental ends, the payment is transferred to the owner’s GoMore account—this happens 24 hours after the rental is completed.
We’ve also created a digital rental agreement for every booking, which appears in the owner’s app before the rental begins. It includes the car’s condition, mileage, and fuel level. Both parties review and sign the agreement when the car is picked up.
“We’ve also created a digital rental agreement for every booking, which appears in the owner’s app before the rental begins.”
When the car is returned, the rental agreement is filled out again to ensure everything is as it was. Any damage is documented in the app, and GoMore is automatically notified.
The agreement also records any extra charges, such as excess mileage, missing fuel, parking tickets, etc. These are charged to the renter and compensated to the owner.
COVID-19 Preparedness
While we all hope to leave COVID-19 behind us, we continue to take the pandemic seriously. To ensure safe rentals, we follow and advise our members to follow THL’s guidelines to prevent the spread of the virus.
Here are our recommendations for owners and renters:
Wear a face mask and maintain a safe distance (1–2 meters) during car handover.
For now, we do not require renters to sign agreements on the owner’s phone. Verbal confirmation is sufficient, and the owner can finalize the agreement in the app. This temporary exception will remain in place until further notice.
Wash and disinfect your hands before and after rentals.
Clean the car’s touch surfaces, air vents, steering wheel, and key thoroughly before and after each rental. Ventilate the car properly.
Let’s take care of each other—and hopefully this unusual time will soon be over. If you have questions about our COVID-19 policies, our support team is here for you.
Our Helpful Support Team is Here for You
On the outside, GoMore is a digital platform and app — but behind the scenes, we're also a team of dedicated people who are here to help you with any questions or concerns you may have. You can reach us by email, phone, chat, or through our social media channels (Facebook and Instagram), and we’ll do everything we can to support you in any situation.
We’re a company that’s passionate about sharing, and we’re constantly working to bring more people on board to share more. Together we are stronger — and together we can make a bigger impact on the environment and use resources more efficiently. Not to mention all the financial and social benefits that come from renting through GoMore. Let’s share both cars and the joy of sharing!
6 Safety Tips for Sharing Your Car
Make sure your car meets GoMore’s requirements for cars rented through our platform. This ensures your rental is always covered by our insurance.
Process all payments through the GoMore platform. That way, everything is documented, which helps us resolve any issues or insurance claims.
Use the rental agreement available in the GoMore app every time your car is picked up or returned. This ensures that the car's condition, mileage, and fuel level are properly documented. If you don’t have access to the app, you can also print the agreement from our platform.
Check the renter’s reviews and ask how they plan to use the car. You’re free to communicate with renters via your profile.
Take clear photos (at least 8!) from different angles and provide detailed information about your car. This helps ensure everything is clear when the renter makes a booking.
Save GoMore’s phone number and email address, so it’s easy to get in touch with us if you have any questions.
Safe and smooth rentals! You can list your car for rent or sign up as a new renter using the link here.
