As a Keyless car owner on GoMore, it is your responsibility to ensure that your vehicle remains suitable for rental. This involves maintaining the car in good condition and documenting any pre-existing damage properly. Here is a detailed overview of your responsibilities and the steps you should follow.

Ensuring car readiness

• Maintain good condition: Continually ensure that your car is in good working condition. Regular maintenance and checks are crucial to provide a safe and reliable experience for renters.

• Document pre-existing damage: Before listing your car, open your car’s page and go to Damage → Document new damage. Include clear photos and a detailed description of each one to ensure full transparency and avoid disputes about the car’s condition after a rental.

Post-rental responsibilities

• Reporting new damage: After each rental, check the car. If you find new damage that the renter did not document at pickup or return, report it without undue delay: open your car’s page and go to Damage → Start damage claim, and add photos of the damage up close and from a distance. If the rental isn’t listed in the form, or you have questions, contact GoMore Support. If you use the car before photographing and reporting new damage, you are considered to have accepted the car’s condition, unless photos prove the damage happened during the rental. Failing to report may mean you lose the right to claim compensation.

• Proof of damage: To claim from the renter, you must be able to show the damage happened during the rental. Damage found after a rental that isn't visible in earlier documentation is generally treated as having happened during that rental, and the renter is responsible for it unless they prove it wasn't caused by their negligence. That's why your own photos and a prompt report matter. Renters are asked to take comprehensive photos of the car from all angles at pickup and return.

Identity verification in Keyless rentals

• No need to verify renter identity: For GoMore Keyless rentals, you do not need to verify the renter’s identity in person. GoMore checks every renter’s identity, age and driving licence validity electronically and, where needed, carries out an additional manual check before their first rental.

In sum

Being a Keyless car owner on GoMore means taking active steps to maintain your vehicle and accurately documenting any issues to ensure a smooth rental process. By fulfilling these responsibilities, you help maintain high standards of service, reduce potential conflicts, and ensure a positive experience for both you and your renters.