When you rent a car through GoMore, you expect the vehicle to be ready and drivable at the time of pickup. However, if you find that the car cannot be driven due to mechanical issues or other problems, here are the steps you should follow:
Contact the owner: Inform the car owner immediately about the issue. The contact details can be found in your rental confirmation and in the GoMore app.
Document the condition of the car: Take photos or videos showing the condition of the car and any specific issues that prevent it from being driven. This documentation is important for verifying the situation.
Reach out for assistance: If you cannot resolve the issue directly with the car owner, contact GoMore support for further assistance. You can do this through the app or website.
Provide details: Explain the situation and provide any evidence you have gathered, such as photos or a description of the mechanical issues.
Replacement vehicle: Depending on the availability of other cars, GoMore will assist in finding a replacement vehicle for you if needed. Otherwise, we will help cancel the booking, so you can book another car of your choice.
Cancellation and refund: If no replacement is available and the car cannot be used, GoMore will facilitate the cancellation of the booking. You will be eligible for a full refund of any charges already paid.
When renting a car through GoMore, both renters and owners need to ensure that the condition of the vehicle is accurately documented to avoid any disputes or misunderstandings. Here’s how existing damages should be recorded in the rental contract in the GoMore app:
Document before listing: Before you list your car for rent on GoMore, document any existing damages. This includes taking detailed photos and writing descriptions of each damage.
Record existing damages on your car add: Existing damages must be clearly noted in the rental contract in the app before the rental starts.This is done on the page for your car ad on your profile.
Update as necessary: If new damages occur or if previous damages worsen, update the contract accordingly before the next rental.
Review the contract: Upon receiving the car, review the rental contract in the app carefully to ensure all existing damages are listed. Compare the actual condition of the car with the documentation provided by the car owner.
Report discrepancies: If you notice any damages not described in the rental contract during the handover, make sure these are added to the contract before you start your rental. This can be done in the rental contract upon pickup.
Accurately documenting existing damages in the rental contract is important for:
Protecting all parties: It ensures that renters are not held responsible for damages they did not cause, and owners can accurately claim for any new damages.
Preventing disputes: Clear documentation helps prevent disputes over damages that may have been present before the rental started.
Maintaining trust: Transparency in reporting damages fosters trust between owners and renters, contributing to a more positive rental experience.
By following these guidelines, both car owners and renters can ensure a fair and transparent handling of vehicle conditions, which enhances the overall rental experience on GoMore.
Where will you be using GoMore?
